TERMS AND CONDITIONS OF THE PIKE TERROR ONLINE STORE
TERMS AND CONDITIONS OF THE PIKETERROR.COM ONLINE STORE
§1. SELLER AND GENERAL PROVISIONS
1. The online store available at www.piketerror.com, hereinafter referred to as the “Store”, is operated by:
FTP Izabela Bogdanowicz
ul. Druskiennicka 54/2
81-533 Gdynia
Poland
Tax Identification Number (NIP): 5861793223
Telephone: +48 694 666 327
Email: piketerror.shop@gmail.com
hereinafter referred to as the “Seller”.
2. These Terms and Conditions set out the rules for placing orders in the Store, concluding contracts, making payments, delivery, withdrawal from the contract and submitting complaints.
3. The provisions concerning Consumers also apply to a natural person concluding a contract directly related to their business activity, where the contract is not of a professional nature for that person.
4. These Terms and Conditions are available free of charge on the Store website before an order is placed, in a form that allows them to be saved and printed.
§2. USE OF THE STORE
1. The Store allows users to browse the offer, contact the Seller and place orders electronically.
2. To use the Store, a device with Internet access, an up-to-date web browser and an active email address are required.
3. The Customer must provide true and complete information and may not submit unlawful content or take any action that disrupts the operation or security of the Store.
4. Complaints concerning the operation of the Store and services provided electronically may be sent to piketerror.shop@gmail.com. The Seller will consider them within 14 days.
§3. PRODUCTS AND PRICES
1. The Store offers handmade fishing flies, fly-tying materials, accessories and other products described on their respective product pages.
2. Products made by the Seller are handmade, and individual items may differ slightly from the photographs and from one another. Such differences are a natural feature of handmade products and do not constitute a lack of conformity with the contract, provided that the product retains the essential characteristics ordered.
3. Photographs and descriptions present the most important characteristics of the products.
4. All prices stated in the Store are final prices payable by the Customer. The Seller is exempt from VAT.
5. The product price does not include delivery costs unless the offer expressly states otherwise.
6. The total price of the order, including products, delivery and any other mandatory charges, is displayed before the order is placed.
7. Where payment is made in a currency other than the Store’s settlement currency, the exchange rate and any currency-conversion fees are determined by the Customer’s bank or payment provider.
§4. ORDERS AND PAYMENTS
1. Orders may be placed through the Store 24 hours a day.
2. To place an order, the Customer selects the products, available variants and quantities, provides the required information, chooses the delivery and payment methods, and accepts these Terms and Conditions.
3. Before placing the order, the Customer can review and correct the information provided and the contents of the shopping cart.
4. The order is placed by using a button indicating that the order entails an obligation to pay.
5. The contract is concluded when the Customer receives a message confirming that the order has been accepted for fulfilment.
6. If an ordered product is unavailable or the order cannot be fulfilled, the Seller will inform the Customer without delay. Any payment received for a product that cannot be delivered will be refunded.
7. The available payment methods are displayed during checkout and may include bank transfer, payment card and electronic payments.
8. Payments made through the Przelewy24 system are processed by PayPro S.A., with its registered office in Poznań at ul. Pastelowa 8, 60-198 Poznań, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000347935, Tax Identification Number (NIP) 7792369887. Other electronic payments are processed by the provider selected during checkout.
9. The Store does not offer cash on delivery.
10. For bank transfers, payment must be made within 7 calendar days of placing the order. If payment is not received within this period, the Seller may cancel the order.
§5. SHIPPING AND DELIVERY
1. Delivery is available within Poland, to European countries and to selected countries outside the European Union shown during checkout.
2. Delivery costs within Poland are:
a) PLN 17 – InPost parcel locker;
b) PLN 20 – InPost courier.
3. Free delivery within Poland applies to orders with a value exceeding PLN 500.
4. International delivery costs range from PLN 50 to PLN 150, depending on the country, parcel weight and selected delivery method. International shipments are mainly handled by DPD or UPS.
5. Separate free-delivery thresholds may apply to selected countries. The exact delivery cost and any applicable free-delivery threshold are displayed in the shopping cart before the order is placed.
6. Standard orders are dispatched within 2–4 business days after payment is confirmed.
7. Dispatch means handing the parcel over to the carrier. Transit and delivery time are not included in the period stated in paragraph 6 and depend on the destination and the carrier.
8. A different dispatch time may apply to custom orders, large orders or products for which another time frame is stated on the product page or agreed with the Customer before the order is accepted.
9. Personal collection is possible by prior arrangement with the Seller.
10. The Customer must provide a complete and correct delivery address.
11. If a parcel is returned because an incorrect address was provided, delivery was refused or the parcel was not collected on time, the Customer may be charged the actual cost of reshipping it.
12. For deliveries outside the European Union, the Customer may be required to pay customs duties, import taxes or other charges imposed by the destination country. These charges are not included in the product or delivery price unless expressly stated otherwise during checkout.
§6. WITHDRAWAL FROM THE CONTRACT AND RETURNS
1. A Consumer has the right to withdraw from a distance contract without giving a reason within 14 days of receiving the product.
2. If products covered by one order are delivered separately, the withdrawal period begins on the day the last product is received.
3. To withdraw from the contract, the Consumer should send an unequivocal statement:
by email to:
or by post to:
FTP Izabela Bogdanowicz
ul. Druskiennicka 54/2
81-533 Gdynia
Poland
4. The Consumer may use the model withdrawal form available here:
Download the withdrawal form (PDF).
Use of the form is not mandatory.
5. To meet the deadline, it is sufficient to send the withdrawal statement before the 14-day period expires.
6. The product must be returned without undue delay and no later than 14 days after informing the Seller of the withdrawal, to:
FTP Izabela Bogdanowicz
ul. Druskiennicka 54/2
81-533 Gdynia
Poland
7. The Consumer bears the direct cost of returning the product.
8. The Seller will refund all payments covered by the withdrawal. Where the Consumer withdraws from the entire contract, the refund also includes the cost of the least expensive standard delivery method offered by the Seller.
9. If the Consumer chose a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the additional cost will not be refunded.
10. The refund will be made without undue delay and no later than 14 days after the withdrawal statement is received.
11. The Seller may withhold the refund until the returned product is received or the Consumer provides proof that it has been sent back, whichever occurs first.
12. The refund will be made using the same payment method used by the Consumer, unless another method that does not involve any additional cost to the Consumer has been agreed.
13. The Consumer is liable for any reduction in the value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
14. The right of withdrawal does not apply to non-prefabricated products made to the Customer’s individual specifications or intended to meet the Customer’s individual needs.
15. The mere fact that a product is handmade, or that a standard variant available in the Store has been selected, does not exclude the right of withdrawal.
16. The right of withdrawal does not limit the right to submit a complaint if the product does not conform to the contract.
§7. COMPLAINTS AND LACK OF CONFORMITY OF GOODS WITH THE CONTRACT
1. The Seller is required to deliver a product that conforms to the contract.
2. The Seller is liable for any lack of conformity of the product with the contract that existed when the product was delivered and became apparent within 2 years of delivery.
3. If the product does not conform to the contract, the Consumer may request its repair or replacement.
4. In the circumstances specified by law, the Consumer may also make a statement requesting a price reduction or withdrawal from the contract.
5. A complaint may be submitted:
by email to:
or by post to:
FTP Izabela Bogdanowicz
ul. Druskiennicka 54/2
81-533 Gdynia
Poland
6. The complaint should contain information allowing the order to be identified, a description of the problem and the Consumer’s requested remedy.
7. Photographs may be attached to the complaint if they help assess the problem, but this is not mandatory.
8. The Seller will respond to a Consumer’s complaint within 14 days of receiving it. Failure to respond within this period means that the complaint is accepted.
9. If the complaint is justified, the Seller bears the necessary costs of repair, replacement, collection or return of the product.
§8. CUSTOM ORDERS
1. The terms of a custom order may be agreed directly with the Seller.
2. Before accepting the order, the parties agree its specification, price, payment method, dispatch time and other material terms.
3. Products made to the Customer’s individual specifications or intended to meet the Customer’s individual needs are not covered by the statutory right of withdrawal.
4. The exclusion of the right of withdrawal does not limit the Customer’s right to complain about a product that does not conform to the agreed specification.
§9. WORKSHOPS AND EVENTS
1. The Store may offer participation in workshops or events held on a specified day or during a specified period.
2. Information about the date, location, price and conditions of participation is provided in the description of the specific offer.
3. The right of withdrawal does not apply to services relating to leisure activities and entertainment, sporting or cultural events where the contract specifies the day or period on which the service is to be provided.
4. If a workshop or event is cancelled by the Seller, the participation fee will be refunded.
5. Any additional rules concerning cancellation or ticket transfer are stated in the description of the specific workshop or event.
§10. PERSONAL DATA
1. The Seller is the controller of personal data processed in connection with the operation of the Store and the fulfilment of orders.
2. Detailed information about the processing of personal data is provided in the Privacy Policy available on the Store website.
§11. OUT-OF-COURT DISPUTE RESOLUTION
1. The Seller and the Consumer should first attempt to resolve any dispute through the complaint procedure.
2. After the complaint procedure has been exhausted, the Consumer may use available out-of-court complaint-handling and redress procedures.
3. Information about available procedures can be found on the website of the Polish Office of Competition and Consumer Protection:
https://polubowne.uokik.gov.pl/
4. Use of an out-of-court procedure does not exclude either party’s right to bring the matter before the competent court.
§12. FINAL PROVISIONS
1. Polish law applies to contracts concluded through the Store.
2. The choice of Polish law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer has their habitual residence, where those provisions apply.
3. Nothing in these Terms and Conditions limits the Consumer’s rights arising from mandatory provisions of law.
4. The Seller may amend these Terms and Conditions in the event of changes to legislation, payment or delivery methods, the Seller’s details or the operating rules of the Store.
5. Amendments to these Terms and Conditions do not affect orders placed before the amended version was published.
6. The version of the Terms and Conditions accepted by the Customer when placing the order applies to that order.
7. Contracts may be concluded in Polish or English, depending on the language version of the Store used by the Customer.
8. These Terms and Conditions apply to orders placed after they have been published on the Store website.